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Month: November 2017

Outward Focus

Mind Whiplash for Overcoming Stage Fright: Focus Outward vs. Inward

Outward Focus

A comment card from many years before was tormenting me again… “Gary is better 1-on-1 than in speaking in front of a crowd.” My take: “He sucks at public speaking.”

As I was preparing to serve as the emcee at another 2-1/2 day retreat with hundreds of notable business owners & their spouses, I was being haunted by stinging (& true) words from my past.

I felt like Moses must have felt when he was asked by God to go back to Egypt & deliver a speech to Pharaoh. Moses replied, “Oh, my Lord,…I am slow of speech & tongue.”

As I poured out my fears in prayer the night before our retreat, it hit me: “A servant isn’t to be concerned about how he is PERCEIVED. A servant is to focus on SERVING — not on how people are perceiving him.”

Mind whiplash: Focus outward, not inward.

At the retreat, I fought hard to focus on SERVING our guests in my emcee duties rather than how they were perceiving me. When I would see someone in the audience tune me out, I forced the thought, “Serve them!” Not, “How am I doing?”

Amazingly, as I shifted from how I was BEING PERCEIVED to focus on how I was SERVING, I started having a blast.

Those pesky post-event comment cards? Many commented on how welcome I made them feel & how natural I was in speaking before an audience.

If they only knew…

Insight CXO helps bring clarity and alignment to people, strategy, execution & cash flow in measurable sprints across the organization — from the management team on down. We’re here to serve.

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Address These 4 Questions & Unlock Greater Opportunities for Growth…

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Besides success, what did Hugh McColl & Sam Walton have in common? They walked among their troops. They personally sought frontline input.

Management ALWAYS sets the tone.

In every successful company in which I worked or advised, C-Suite members routinely walked among the frontline & sought their insights.

They didn’t outsource it to HR or Marketing. They weren’t isolated in their ivory tower.

If you are serious about scaling up, deepening employee & customer loyalty, gaining more freedom, & having more fun along the way, here are 4 questions to address from the 5th Rockefeller Habit*:

1) Are ALL of your executives (& middle managers) having a Start/Stop/Keep conversation with at least one employee weekly?

2) Are the insights from employee conversations shared at your weekly executive team meeting?

3) Is employee input about obstacles & opportunities being collected weekly?

4) Do you have a mid-management team responsible for the process of closing the loop on all obstacles & opportunities?

If you are actively addressing these, congrats! If not, we’re here to help.

*Verne Harnish created the “Rockefeller Habits” based on the leadership and management principles used by John D. Rockefeller.