My boss welcomed me into her office & shut the door. I had no idea that meeting was about to deliver the impact of a hand grenade.
“Welcome to OUR company. We’re glad you’re here,” she greeted me.
She quickly moved to a topic sacred to her & to the company: Core Values.
She smiled but took on a serious tone. She said, “We stand for 3 things: 1) Do the Right Thing, 2) Teamwork & Trust, 3) Have a Passion for Winning – in that order.”
It wasn’t marketing gibberish. These were expected & rewarded behaviors here. She continued, “My job is to make sure the CEO knows who Gary Frey is. Your job, once you’ve built your team, is to make sure I know who your stars are. Hire your replacement & never be afraid to hire people smarter than yourself.”
Servant Leadership: She didn’t just talk about it. She LIVED it. She led by example.
Her peers & the CEO recognized her for it. She had the most coveted object in our company tucked away on her shelf: a Waterford crystal hand grenade. She never mentioned it. She didn’t have to. It was legendary. A precious few were given by the CEO to associates who had “jumped on the grenade” on behalf of our associates & customers.
She remains the best boss I’ve had. My takeaway: Know your core, lead by example, & when necessary, “jump on the grenade.”
(NOTE: This post launched on LinkedIn on 1/15/2018 to honor my former boss and our former CEO who set the tone as well as gave the coveted “Crystal Hand Grenade” award. By 2/14/2018 it had been viewed by 7.9 million people. Amazing.)
Communication. Is it just me or is it really lacking in the workplace?
The #1 challenge when two or more people are working together is communication (anyone married?)*
So how can we make it less frustrating and more effective?
The key is an effective communication rhythm.
How is yours?
Give yourself a gold star for each of the following meetings that you and your team are consistently implementing:
If you didn’t get a 5-Star meeting rhythm rating, don’t give up. There’s still time to dramatically improve your meeting rhythm, drive greater organizational communication, alignment, and effectiveness. When executed properly, you’ll save you and your team precious time and unnecessary frustration.
Insight CXO helps bring clarity and alignment to people, strategy, execution & cash flow in measurable sprints across the organization – from the management team on down.
*Scaling Up. Verne Harnish created the “Rockefeller Habits” based on the leadership and management principles used by John D. Rockefeller. #3 of 10 Rockefeller Habits: “Communication rhythm is established and information moves through the organization accurately and quickly.”